Customer Success Manager at Lookback

We are hiring a Customer Success Manager

As a Customer Success Manager, you will be responsible for onboarding new customers, helping them achieve quick time to value and partnering with them for long term success with Lookback.

Responsibilities Include:

  • Lead the onboarding for new Enterprise customers
  • Serve as the commercial contact for Enterprise customers: renew existing customer contracts and handle additional customer sales and needs
  • Uncover upsell/cross-sell opportunities throughout the customer lifecycle to maximize customer value and growth
  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
  • Collect customer feedback to drive continuous improvement across all areas of the customer experience, including product
  • Engage and build relationships with customers to ensure they are plugged into all the resources Lookback has to offer, whether it is training, support services, new release information, or events happening within the community

Required Background/Skill:

  • 2+ years of quota carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a B2B SaaS organization
  • 2+ years experience working day to day in Salesforce, HubSpot or a similar CRM system
  • Strong business acumen. You possess discovery, negotiation and closing skills
  • Experience handling a pipeline, forecasting opportunities and closing customer contracts
  • Excellent communication skills. You possess strong written and verbal communication skills to effectively communicate Lookback’s value
  • The ability to engage customers with empathy and a creative, problem solving mindset
  • Determination & grit. You’re willing to go the extra mile with a strong work ethic; you’re self-directed, resourceful and a proactive, energetic team player
  • Passion for our customers and their success. You take an active interest in helping customers make the most of their investment in Lookback
  • Extraordinary time and process management skills
  • Preferred location: You work out of a European timezone or Eastern timezone of North America

We'd love to hear from you

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