Take timestamped notes
Capture live notes during your sessions — and invite your team to join in. Capture insights individually or collaboratively.
Collaborate with teams
We believe research should be collaborative. Invite colleagues and make research core to how you build product.
Run mixed methods
Combine your interviews, usability studies, and unmoderated step-by-step tasks within the same project.
Observe virtually
Invite stakeholders to observe and chat with each other in a live virtual room, “behind the glass” — from anywhere in the world.
Tag your teammates
See an important insight? Found a bug? Tag your teammates at a specific time in a recording so they won't miss out.
Invite via public links
Leverage Public Links to single live sessions or recordings. Share without sharing access to your entire project dashboard.
Capture screen touches
Watch and record participant touches on mobile screens during sessions. Never miss an interaction.
Create highlights
Create short, video assets of interesting moments and share with your team—during and post session!
Build highlight reels
Collect highlight clips into a theme, quote, or tasks-based reel. Share them all in one single video.
Transcribe your sessions
View and download verbatim research sessions via AWS services; available in dozens of languages.
Make projects private
Some projects are sensitive. Private Projects allow you to control access to only those who need it.
Export everything
Download the session video and screen recording, transcription, chats, notes, highlights, and reels.
Preview test plans
See your study from the participant's perspective, and from the comfort of your Lookback dashboard.
Contextual guidance
Get in-app tips and tricks on how to get the most out of Lookback and stay up on new releases.
Observe unmoderated
Don't wait for unmoderated sessions to finish before you review. Just jump into a live session and watch along.