Choose a plan

Make better products with valuable user insights

Freelance

Start an affordable solo plan

per month Billed Annually (USD)

Sessions

All Session Types

Core Features

Support

24/7 Help Center

Try for free

Free 14 day trial

Team

Build your research practice

100 Sessions/year

$99 per month Billed Annually (USD)

Sessions

All Session Types

Core Features

Support

24/7 Help Center

Try for free

Free 14 day trial

Insights Hub

Continuous insights across your business

300 Sessions/year

$ 229 per month Billed Annually (USD)

Sessions

All Session Types

Core Features

Support

Priority

Try for free

Free 14 day trial

Enterprise

Engage your entire organization in customer understanding

Unlimited Sessions

Sessions

All Session Types

Core Features

Support

Dedicated CSM

Contact Us

Team Demo

Don’t see a plan that works for you? Reach out and we’ll work to find a solution for you.

Compare Plans and Features

Insights and Collaboration FREELANCE TEAM INSIGHTS HUB ENTERPRISE
Create shareable highlights

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Timestamped notes

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Export notes

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Playback speed & shortcuts

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Chat with observing teammates

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Sharing FREELANCE TEAM INSIGHTS HUB ENTERPRISE
Export video files

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Instant highlight reels

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@mention teammates

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Invite stakeholders

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Customer Success and Support FREELANCE TEAM INSIGHTS HUB ENTERPRISE
24/7 help center access

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Chat based support

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Enterprise priority support

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Customer Success Manager

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Onboarding & professional services

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Research expert and tailored training

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Security and Storage FREELANCE TEAM INSIGHTS HUB ENTERPRISE
Unlimited storage

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Private projects

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Manage team access

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SAML-based single sign-on (SSO)

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Customization FREELANCE TEAM INSIGHTS HUB ENTERPRISE
Custom security review

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Custom recording retention policies

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Custom Services Agreement

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Invoicing

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Frequently Asked Questions

Research & Planning
Is there a trial so I can try Lookback out first?

Yep! We offer a free trial (no credit card needed) during the initial 14 days after you’ve signed up for an account, until you subscribe to a paid plan. This trial offers all Team features of Lookback except for the ability to download sessions.

What counts toward my Sessions?

In general, 1 session counts as 1 session.

However, the algorithm is set to be generous when it comes to not counting restarts and very short sessions. So you might find that some "real" sessions don't end up counting towards the cap. 

If, however, you ever feel like a session shouldn't have been counted, please just let us know and we will add more sessions to your cap, free of charge and no questions asked! 

Can we share an account for multiple people on my team?

Nope. Our product is not designed for account sharing and doing so will have some adverse side effects on your experience. But you don’t have to account share! You only pay for the number of sessions your plan allows for, and you can invite as many members of your team as you’d like to Lookback on every plan.

What's an “Observer”?

Observers are a special account type with limited permissions. Typically, observer accounts are used for stakeholders who are involved just in watching and commenting on content in Lookback. They do not have the ability to create a project or conduct sessions.

How do I recruit through Lookback?

Lookback was built to work with any recruitment solution - you can even use your own participants. Simply enter the URL from your Lookback project into any recruitment tool or email. We wrote some templates for you to make that step even easier! If it’s helpful, we recommend checking out our recruitment partners.

Billing & Security
Do you offer monthly billing?

No, Lookback only offers plans with annual commitments.

Can we get an invoice or purchase order?

We support invoicing and purchase orders on the Enterprise plan. If you’re interested, please contact enterprise@lookback.io

What happens if at some point I cancel my subscription, will I lose my sessions forever?

While you won’t be able to access your sessions from the dashboard without a valid subscription, we currently don’t delete your sessions. This may change in the future, in which case we will notify you via the organization owner's email address.

What is Security Self-Assess?

We will provide your team all the information needed to determine if Lookback meets your security requirements.

Is Lookback GDPR compliant?