Lookback Pricing

Choose a plan

Make better products with valuable user insights

Sessions

All Session Types

Core Features

Additional Features

Support

Freelance

Start an affordable solo plan

per month Billed annually

Sessions

All Session Types

Core Features

Additional Features

Support

24/7 Help Center

per month Billed annually

Try for free

Free 60 day trial

Team

Build your research practice

per month Billed annually

Sessions

All Session Types

Core Features

Additional Features

Unlimited Collaborators

Support

24/7 Help Center

per month Billed annually

Try for free

Get a Demo

Free 60 Day Trial

Insights Hub

Continuous insights across your business

per month Billed annually

Sessions

All Session Types

Core Features

Additional Features

Security Self-Assess

Support

Priority

per month Billed annually

Try for free

Get a Demo

Free 60 day trial

Enterprise

Engage your entire organization in customer understanding

Unlimited Sessions

Sessions

All Session Types

Sessions

Core Features

Unlimited Observers

Support

Dedicated CSM

Team Demo

Compare Plans and Features

Insights and Collaboration	FREELANCE	TEAM	INSIGHTS HUB	ENTERPRISE
Create shareable highlights
Timestamped notes
Export notes
Playback speed & shortcuts
Chat with observing guests
Collaborate in session	-

Sharing	FREELANCE	TEAM	INSIGHTS HUB	ENTERPRISE
Export video files
Instant highlight reels
@mention teammates	-
Invite stakeholders	-

Customer Success and Support	FREELANCE	TEAM	INSIGHTS HUB
24/7 help center access
Chat based support
Enterprise priority support	-	-	-
Customer Success Manager	-	-	-
Onboarding & professional services	-	-	-
Research expert and tailored training	-	-	-

Security and Storage	FREELANCE	TEAM	INSIGHTS HUB
Unlimited storage
Private projects	-
Manage team access	-
SAML-based single sign-on (SSO)	-	-	-

Customization	FREELANCE	TEAM	INSIGHTS HUB
Custom security review	-	-	-
Custom recording retention policies	-	-	-
Custom Services Agreement	-	-	-
Invoicing	-	-	-

COMPLIANCE, BUILT-IN

Adherence to strict GDPR data management for all parties.
Long term commitment to SOC 2 Type II audits.
Compliance with California Consumer Privacy Act.
Continuous Investment into AA and AAA accessibility standards.

Frequently Asked Questions

Research & Planning

Is there a trial so I can try Lookback out first?

Yep! We offer a free trial (no credit card needed) during the initial 60 days after you’ve signed up for an account, until you subscribe to a paid plan. This trial offers all Team features of Lookback except for the ability to download sessions.

What counts toward my Sessions?

In general, 1 recording with 1 participant/tester counts as 1 session.

However, the algorithm is set to be generous when it comes to not counting restarts and very short sessions. So you might find that some "real" sessions don't end up counting towards the cap.

If, however, you ever feel like a session shouldn't have been counted, please just let us know and we will add more sessions to your cap, free of charge and no questions asked!

Can we share an account for multiple people on my team?

Nope. Our product is not designed for account sharing and doing so will have some adverse side effects on your experience. But you don’t have to account share! You only pay for the number of sessions your plan allows for, and you can invite as many members of your team as you’d like to Lookback on every plan.

What's an “Observer”?

Observers are a special account type with limited permissions. Typically, observer accounts are used for stakeholders who are involved just in watching and commenting on content in Lookback. They do not have the ability to create a project or conduct sessions.

How do I recruit through Lookback?

Powered by an integration built with User Interviews, you can recruit your participants directly through Lookback without the need for a separate User Interviews account. You can learn more about it here.

Billing & Security

Do you offer monthly billing?

No, Lookback only offers plans with annual commitments.

Can we get an invoice or purchase order?

We support invoicing and purchase orders on the Enterprise plan. If you’re interested, please contact enterprise@lookback.io

What happens if at some point I cancel my subscription, will I lose my sessions forever?

You won’t be able to access your sessions from the dashboard without a valid subscription. After your subscription has been canceled we store your sessions for 90 days if you have been on a paid plan and 30 days if you have been on a trial plan. After that the sessions will be deleted. If you resubscribe to any of the plans listed above before the sessions are deleted you will regain access. If you have been on a paid plan you can also sign up for an archive plan to keep your sessions (please contact support for more information).

What is Security Self-Assess?

We will provide your team all the information needed to determine if Lookback meets your security requirements.

Is Lookback GDPR compliant?

We sure are! Read about our GDPR compliance here.