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A place to organize & collaborate on your insights
Virtual Observation Rooms, team chat, timestamped notes, shared insights. Keep your team in the loop.
Usability Testing
Test prototypes, betas, live apps and websites to understand what’s keeping your users from succeeding. Usability Testing Features 
Replay
Moderated Interviews
Discover what you need about your customer early and often. Private video calls with timestamped notes and virtual observation rooms. Interview Features
SHARING
A place to organize & collaborate on your insights
Virtual Observation Rooms, team chat, timestamped notes, shared insights. Keep your team in the loop.
What Lookback replaces
Research Labs
Lookback takes an in-person, multi-room set-up to a fully remote experience. Talk to real users and observe sessions from anywhere in the world.
Video Conferencing tools
Some apps are great for video conferencing -- not research. Lookback is built for research. Participants, Moderator, and stakeholders all fit right in!
Presentation decks
Create shareable research assets of those best-of moments and insights from your studies - it’s easier to get eyes on your research!
Research equipment
Stop struggling with your sleds, cameras, microphones, multiple test devices, etc. All anyone needs to bring is their own personal device.
Stacks of notebooks
Engage in group note taking, spark discussions around quotes, generate insights together — live or post-session — all within the session feed.
Paid transcriptions
Get unlimited transcriptions
in a variety of languages all included with your annual subscription! Just click to transcribe — easy as that.
PARTICIPANT MANAGEMENT
User Interviews 🤝 Lookback Integration
Set up powerful automation and management of participants with the Lookback integration at User Interviews.
Read more at UserInterviews.com