About

Lookback is a customer research platform for usability testing and interviewing. It's the best way to collect feedback from customers on your product, website or prototype.

WHAT WE’RE ABOUT

Bridging the gap between users and product teams not only produces more usable products, it ensures humanity is at the core of every product decision.

We also believe empowering the research community to bring their valuable and artful skillset to their product organizations is essential. Our vision is for every builder of experiences to be able to interact with real users, in-depth, in real time, and in real contexts.

Lookback's customers range from one person teams building web and app experiences to the world's largest research organizations.

Our people mission is to create the best possible remote workspaces for our team members so that we can all bring our best selves to our craft. Since our founding in 2013, we've been a globally distributed and remote team. Sustaining team health and work-life balance is paramount to us. 

We want to help you better understand your customers: in-depth, remotely, and at scale. If you have ideas about how we can help you do that, send an email to omgworkwithus@lookback.io, and let us know what you think.

Happy researching! 🤓

alison-holmlund

Alison Holmlund

COO

anand-sharma

Anand Sharma

Customer Experience

carl-littke

Carl Littke

Security & Infrastructure

craig-james

Craig James

CDO

debbie-gronski

Debbie Gronski

Business Operations & HR

drew-gibson

Drew Gibson

Code & Revenue

elodie-shami

Elodie Shami

Customer Experience

henrik-mattsson

Henrik Mattsson

CEO

hugo-tunius

Hugo Tunius

Code & Product

ian-bytchek

Ian Bytchek

Code & Product

joakim-ekberg

Joakim Ekberg

Code & Product

johan-brook

Johan Brook

Code & Product

kacie-wise

Kacie Wise

User Research & Advocacy

lena-lam

Lena Lam

Motion Design

lewis-kangethe-ngugi

Lewis Kang’ethe 

Design & Product

martin-algesten

Martin Algesten

CTO

may-roen

May Roen

CFO

rus-troester

Russ Troester

Customer Experience

tabanitha-mcdaniel

Tabanitha McDaniel

User Research & Advocacy

tanner-blue

Tanner Blue

Customer Experience

WORK AT LOOKBACK

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