Everything you need for rigorous qualitative research
From stakeholder alignment to AI-assisted insights—spend less time on transcripts, more time understanding your users.
From alignment to insights
Every phase of research in one unified platform.
Get aligned before you start
Turn discussions into focused research questions with Stakeholder Interviews. Capture what stakeholders actually care about so your findings land with impact.
- Record stakeholder assumptions
- Automatically define clear research goals
- AI surfaces goal-relevant moments
Recruit your way
Invite your own participants with a link, or recruit from our participant pool powered by User Interviews.
Define your ideal candidates with criteria and screener questions, with automated scheduling handling the rest.
- Set demographic, professional, and technical criteria
- Add custom screener questions for any profile
- Advanced criteria available for professional targeting
- Automated scheduling for qualified participants
Run sessions without distraction
Stay fully present with participants while stakeholders observe invisibly. Behind-the-glass viewing, private chat, and live streaming—zero disruption to the conversation.
- Invisible observation room for observers
- Private back-channel chat during sessions
- Live streaming for all sessions (even unmoderated)
- Automatic recording and transcription
Uncover patterns with AI
Query all your sessions instantly with AI-powered Discover. Pull quotes, search for key moments, and find patterns across research rounds—without rewatching hours of footage.
- Query sessions with conversational prompts
- Pull relevant quotes and key moments instantly
- Identify patterns across research rounds
- Search by topic, behavior, or theme
Share insights with ease
Turn sessions into shareable stories. Create highlight reels in seconds, share timestamped moments, or tag teammates for input, all in a few clicks.
- Create highlight reels instantly
- Share timestamped clips as links
- Tag team members in key moments
- Export recordings, transcripts, and Discover logs
With AI assistance to supercharge your research ⚡
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Discover AI search
Ask Discover to find quotes, surface themes, or identify patterns—across all your sessions at once.
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AI Moderation
Intelligent follow-ups probe participants when they give vague answers or forget to think aloud.
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Smart Headlines
Quickly scan and skip to the important parts in your transcript with AI generated headlines.
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Stakeholder Goal Generation
Interview stakeholders and automatically convert their goals into focused research objectives.
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Automated Findings
Insights related to your goals surface automatically as you research.
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Instant Note-taking
Capture notes in a session with a single click, so you can focus on the conversation.
Built for real-world research
Mobile testing, flexible recruitment, and insight management—all included.
Native Mobile Research
Dedicated iOS and Android apps capture screen, camera, voice, and gestures—on any device, anywhere.
- Screen + camera + voice capture
- On-screen gesture tracking
- Device-agnostic participation
Flexible Recruitment
Dedicated iOS and Android apps capture screen, camera, voice, and gestures—on any device, anywhere.
- Built-in recruitment
- Custom criteria selection and screener
- Automated scheduling (for Recruit)
Organize insights at scale
Create streamlined findings, group into themes by topic, and synthesize across sessions—keeping your research organized as it grows.
- Capture key moments into Findings
- Group by theme or Stakeholder Goal
- Synthesize across multiple sessions or rounds with Discover
Research Operations
Dedicated iOS and Android apps capture screen, camera, voice, and gestures—on any device, anywhere.
- Simple link management
- Privacy & redaction tools
- SOC 2 compliant
Ready to see Lookback in action?
Book a demo and see how Lookback can supercharge your research workflow.
Book a demo