April 21, 2023
Having colleagues or stakeholders observe a LiveShare or Interview session live is a great way for them to hear user feedback and understand their experience of your product first hand! Or, it can even be helpful just to invite a colleague to take notes during your session while you moderate so you can concentrate on the participant.
The Observer Lobby now allows you to create observer links ahead of time, making it easier for observers to join your research sessions.
This feature is available now on all Lookback plans and you can read more about it in this help article.
February 24, 2023
Extension-Free Lookback (Beta)
We know installing a browser extension can be a serious hurdle for your participants, so Lookback has been hard at work on a way for them to join moderated and unmoderated usability tests in Chrome and Edge browsers just by clicking a link – no downloads or installs required.
Click here to learn how to offer the new experience to your participants 🤓
February 23, 2023
If you have a Lookback organization that does a lot of research, sometimes it can be difficult to find that one session or project amidst all the others.
That's why we're excited to announce that we've added search functionality to the Lookback dashboard! You'll find it on the left hand side of your dashboard and it will allow you to search across text content in your organization - transcripts, sessions, participants, notes, highlights, etc...
This is our first release in a series of upcoming changes this spring aimed at making sure you can use Lookback not only for doing and collaborating around research, but also as a longer term repository.
Oh, and in other news, we've also added Afrikaans, Danish, English (New Zealand), English (South African), Swedish, Thai, Vietnamese, Chinese (Traditional) to our transcription options.
December 12, 2022
The New Lookback and Respondent Integration
Streamline your qualitative research with the new Lookback + Respondent integration
Most of us who do research day-to-day spend a lot of time, well, not doing research.
That’s because there’s a tremendous amount of planning, preparation, and general administrative overhead in making sure research is done well. This is especially true when we’re using multiple tools to get the job done.
Today, things just got a little easier.
We’re excited to announce a new integration between Lookback and Respondent that streamlines your research workflows in both tools.
If you’ve heard of Lookback, you already know it’s a great platform for conducting qualitative research sessions like user interviews and usability tests. If you’ve been a Lookback user, you also know it’s the best way to get your team involved in your research - making it easy to watch live research sessions, create highlight reels, and catch full research session recordings.
Our new partner, Respondent, is a powerful recruitment platform, especially for business professionals. You can’t do research without having access to the right people, and Respondent makes it easy to reach exactly who you’re looking for.
Now that we’re working together, here are some of the new ways to supercharge your research workflow with our new integration:
- You can now use Lookback research session links in Respondent with prospective research participants
- Recordings will automatically show up on Lookback after a Respondent participant has finished their session
- Respondent will automatically update the status of each participant in your study after completion of research sessions on Lookback
For more information on connecting your Lookback and Respondent accounts, check out Respondent's four step guide to integration.
Finally, if you have any questions about the new Lookback + Respondent integration, please reach out to the Lookback support team, we'd be happy to help.
November 15, 2022
With our new Activity Feed feature, you can see all of your relevant notifications: when someone mentions you in session notes, replies to one of your notes in a thread, or even when a transcription is completed for a session.
October 5, 2022
Unmoderated Session Limits
When conducting unmoderated research, you often need to invite more participants than you actually need because not everyone will be available or show up. Now, as a researcher, you can set a limit for how many sessions will be allowed for unmoderated research rounds!
When the round limit is reached, we'll show a message within our apps informing the participant.
We hope this will open up new use cases for unmoderated research rounds where you can freely distribute participates links without the worry of using up too many sessions or having to pay out too many incentives. Simply set the limit in your round, and you're ready to go!
October 5, 2022
Lookback's time-stamped notes are one of our most popular features. We've made them even more helpful with the addition of our Threaded Notes feature. Now, you can pull in stakeholders and teammates to weigh in on crucial moments of a session, making your research more transparent and impactful.
To reply to an existing note, hover over the note, click "Reply," and type in your reply. You can also collapse the threads to reduce clutter in the session feed.
October 3, 2022
Better Landing Page Behavior in our Mobile Apps
We’re happy to announce a change to how our mobile app browsers work when a landing page exists in a SelfTest, LiveShare, or In-person Round.
Starting with Lookback Participate 2.5.0 for Android, and Lookback Participate 4.9.0 for iOS, the app browser will behave more like the mobile browsers your participants are used to. Read about what this means for your Round setup and the participant experience in our Help Center.
August 22, 2022
Highlight Reels are a great way to collect insights and snippets from multiple research sessions into one, easily digestible video. Previously, the only way to view these Highlight Reels in their entirety was to download the file and share it with colleagues and stakeholders.
Now, with Playable Reels, you can playback the entire Reel right from your Lookback dashboard just like any other session and you can even share with those outside of your Lookback Organization using Public Links.
June 30, 2022
Upload your own research
We might be biased, but we believe Lookback is not only a great platform to capture Interviews and Usability Testing with your users, but also for sharing insights with colleagues and stakeholders using time-stamped notes, highlights and highlight reels.
However, there may be times when – for whatever reason – you're not able to conduct a research session in Lookback (e.g. Focus Groups). Previously you'd just have to keep those videos in a separate location and/or download your videos from Lookback and add them to that repository.
We're excited to announce that for the first time ever you can now upload non-Lookback recorded videos into our system! This allows you to collect all your research sessions in one place as well as leverage our notes, highlight reels, and other great features.
For more information, please check out our Help Article on uploading videos to Lookback.